Legal

Privacy policy

Last updated: November 1, 2026

This policy explains what personal data Resiflow processes, why it uses it and how you can exercise your rights. It applies to resiflowapp.com, the administration panel and the owner portal (the "Service").

The data controller is Mentech, based in Colombia. For anything related to your data, write to hola@resiflowapp.com.

1. What data we process

  • Account data: name, email, phone, role and credentials. Passwords are stored hashed, never in plain text.
  • Community data: buildings, units, coefficients and the information the administration uploads (owners, tenants, vehicles, pets).
  • Operational data: dues, payments, receipts, requests, bookings, visits, packages and announcements.
  • Technical data: IP address, device type, access and error logs.
  • We do not store card numbers or security codes: payments are processed by the gateway.

2. What we use it for

  • Providing the Service: authenticating you, showing your unit information and running the operations you record.
  • Collecting and reconciling payments for the community and each property.
  • Sending operational notifications (payments, bookings, packages, visits and announcements).
  • Support and incident resolution.
  • Protecting the platform: detecting unauthorized access, fraud and errors.
  • Complying with legal, accounting and tax obligations.

3. Legal basis

We process data because it is necessary to perform the contract with you or with the community, because we have a legitimate interest in keeping the platform secure and because the law requires it for accounting and tax purposes. Non-essential notifications are sent with your consent, which you can withdraw at any time.

4. Who we share it with

We do not sell personal data. We use providers that process information on our behalf, under contract:

  • Cloudflare: DNS, delivery network and site hosting.
  • Infrastructure provider (VPS): database and API servers.
  • Brevo: transactional email delivery.
  • Enabled payment gateways (Wompi, Bold and Mercado Pago): payment processing.
  • Sentry: application error reporting.
  • File storage and push notification services.

5. Community data

Community information belongs to the community. The administration decides what data it uploads and who has access; we process it as a processor and only use it to operate the Service, unless the administration or a competent authority instructs otherwise.

6. How long we keep it

We keep data while the community account is active. After that, for the time needed to comply with legal obligations (for example accounting and tax) and to handle claims. Technical logs rotate in short periods.

7. Your rights

As a data subject you can access, update, rectify and delete your data, request proof of authorization, withdraw it and file complaints with the Superintendence of Industry and Commerce (Colombia).

To exercise them, write from your registered email to hola@resiflowapp.com stating which right you want to exercise. We reply within the terms of Law 1581 of 2012 (15 business days for inquiries and 15 for claims).

8. Security

We use encryption in transit (TLS), hashed passwords, role-based permissions, audit logs for sensitive actions and backups. No system is infallible: if an incident affects your data, we notify it according to applicable regulations.

9. Cookies and local storage

The site does not use advertising or third-party tracking cookies. Session and preferences (language and theme) are stored in your browser’s local storage and you can clear them at any time.

10. Minors

The Service is intended for adults. Data about minors registered by the administration (for example household members) is processed under the responsibility of the community, which must have authorization from the legal guardian.

11. Changes to this policy

We may update this policy when the Service or regulations change. We publish the current version on this page with its update date; if the change is material, we notify the community administration.

12. Contact

Write to hola@resiflowapp.com for privacy questions, exercising your rights or security incidents.

hola@resiflowapp.com